Last week I made my way over the vending machine at work, put my dollar in the slot, and pressed F3 for a Diet Coke. My 15 cents change clanged in the coin slot, and inside the machine itself, through the plastic guard, I could see and hear the soda flap open. But no soda came out.
$#@!
So I start giving the vending machine a few hip checks and shakes trying to shake the soda loose. Still no luck.
Annoyed, I stared at the machine, and there on the front panel was a number to cLast week I made my way over the vending machine at work, put my dollar in the slot, and pressed F3 for a Diet Coke. My 15 cents change clanged in the coin slot, and inside the machine itself, through the plastic guard, I could see and hear the soda flap open. But no soda came out.
$#@!
So I start giving the vending machine a few hip checks and shakes trying to shake the soda loose. Still no luck.
Annoyed, I stared at the machine, and there on the front panel was a number to call for customer service, so call I did. I got a very nice woman on the phone, and I explained my situation. She said that, if I was willing, to put another dollar in the slot and try again, and then get two sodas, as sometimes the machine just needs one soda to jar the other one loose. I shrugged, and then decided to try it. I got another 15 cents change.
Again. No luck with the soda.
The woman on the phone then thanked me for my patience, and asked me for my home address, and promised to refund my $1.70. I sorta rolled my eyes, figuring I was screwed out of my money, and then forgot about it.
Well, a few days later I received an envelope from the vending machine company, with a form letter apologizing for the problem, as well as a dollar bill, and seventy cents scotch taped to the letter!
I’m not sure if there’s a moral to the story here, but if a vending machine company can make good, then maybe anything is possible.
