It’s been almost two months, but I’ve finally gotten some resolution on my camera theft from my apartment.
As you may recall, I was robbed the day after Thanksgiving. I had a big-screen TV delivered, and when my back was turned, the delivery guys stole my camera, which was sitting out on the table. Well, I don’t have video surveillance that they took it, but it was on the table when they arrived and the camera was gone when they were gone. You do the math.
And that’s exactly what happeIt’s been almost two months, but I’ve finally gotten some resolution on my camera theft from my apartment.
As you may recall, I was robbed the day after Thanksgiving. I had a big-screen TV delivered, and when my back was turned, the delivery guys stole my camera, which was sitting out on the table. Well, I don’t have video surveillance that they took it, but it was on the table when they arrived and the camera was gone when they were gone. You do the math.
And that’s exactly what happened. The local retailer in question was PC Richards, and, much to my surprise, I’ve been reimbursed–in full–for my camera. Their head of security didn’t just talk the talk, he walked the walk. He said he would investigate – he did. He said he would come by my apartment personally and talk to me – he did. He said he would question the drivers hard (they were contracted from an agency; they were not PC Richards employees) – he did. And he said, if it was at all possible, he would get me some compensation for my camera, even though we couldn’t technically prove the drivers stole it – he did.
The head of security arranged for PC Richards to supply me with a new camera. I was certainly appreciative, but since I wasn’t sure I wanted the camera they offered, instead I requested that they give me PC Richards gift cards instead at the value of my stolen camera, so I could buy what I wanted. It took a little doing, but that’s exactly what happened.
In my wildest dreams I never thought I’d get my money back. I did. And I never thought they would apologize up and down, and take responsibility. They did.
I’m still pissed my camera was stolen in the first place, but I’ll say this – PC Richards claims to be a company of integrity. They lived up to it.
Post edited by: rcolchamiro, at: 2009/01/23 11:37
